Training Programme for Support Staff - Batch 2

Course Outline 

This course has been devised to provide you with a better understanding of your roles and how you contribute in the organisational structure. With the implementation of the Public Sector Business Transformation Strategy, this course will help you to better understand how it is important to motivate yourself and be more engaged in what you do.

The topics which have been designed will help you to be more conscious about your communication skills and how to deliver service to both internal and external customers effectively.

Furthermore, motivation is another aspect which you will learn during this four-day programme which will help you to motivate your team towards achieving organisational goals.

Course Objectives 

The objectives of the course are to enable participants to:

• Improve your communication skills

• Understand why motivation is important for better performance

• Better deliver customer service

• Understand why Ethics are important for the smooth running of the organisation

• Apply techniques of quality management

Learning Outcomes

By the end of this course, participants will be able to:

• Develop communication skills and overcome barriers to communication

• Better understand the role of internal and external customers

• Know how quality management can be an innovation in the public sector

• Learn how productivity management can lead to better performance

• Develop an ethical behaviour

    Duration

           3 days

    Hours To Be Earned

           18 Hours

    Certificate