Training Programme in Performance and Public Service Excellence for Support Staff - Batch 10

Course code: CASPE/2
Area of Competency: Organisational Excellence
Target Audience: Support Staff 
Duration: 4 full days

Click Here to register for this course

This course has been devised to provide you with a better understanding of your roles and how you contribute in the organisational structure. With the implementation of the Public Sector Business Transformation Strategy, this course will help you to better understand how it is important to motivate yourself and be more engaged in what you do.

The topics which have been designed will help you to be more conscious about your communication skills and how to deliver service to both internal and external customers effectively.

Furthermore, motivation is another aspect which you will learn during this four-day programme which will help you to motivate your team towards achieving organisational goals.

The course covers the following topics:

• Ethics & Good Governance
• Motivation
• Delivery of E-Services
• Quality Management
• Productivity Management
• Communication & Customer Service

The objectives of the course are to enable you to:

• Improve your communication skills
• Understand why motivation is important for better performance
• Better deliver customer service
• Understand why Ethics are important for the smooth running of the organisation
• Apply techniques of quality management

By the end of this course participants will be able to:

• Develop communication skills and overcome barriers to communication
• Better understand the role of internal and external customers
• Know how quality management can be an innovation in the public sector
• Learn how productivity management can lead to better performance
• Develop an ethical behaviour

The course aims to provide you with the fundamental principles of communication and customer service in promoting employee engagement in the public sector. Incorporating practical sessions, group discussions and role-plays this course will develop your versatility in delivering excellent service.

Notional Learning Hours (100 hours = 10 credits)