Course code: CASPE/2
Area of Competency: Organisational Excellence
Target Audience: Support Staff
Duration: 4 full days
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This course has been devised to provide you with a better understanding of your roles and how you contribute in the organisational structure. With the implementation of the Public Sector Business Transformation Strategy, this course will help you to better understand how it is important to motivate yourself and be more engaged in what you do.
The topics which have been designed will help you to be more conscious about your communication skills and how to deliver service to both internal and external customers effectively.
Furthermore, motivation is another aspect which you will learn during this four-day programme which will help you to motivate your team towards achieving organisational goals.
The course covers the following topics:
The objectives of the course are to enable you to:
By the end of this course participants will be able to:
The course aims to provide you with the fundamental principles of communication and customer service in promoting employee engagement in the public sector. Incorporating practical sessions, group discussions and role-plays this course will develop your versatility in delivering excellent service.
Notional Learning Hours (100 hours = 10 credits)
Hours |
|
Online Activity |
0 |
Face to Face |
25 |
Supplementary Reading |
0 |
Assignment |
5 |
TOTAL |
25 |
Credit |
2.5 |