Training Programme on Performance and Public Service Excellence for Frontline/Supervisory/Technical Grades - Batch 8

Course code: CASPE/3 
Area of Competency: Organisational Excellence
Target Audience: Front Line/Supervisory/Technical Grades  
Duration: 5 full days

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This course has been devised to provide you with a better understanding of your roles and how you contribute in the organisational structure. With the implementation of the Public Sector Business Transformation Strategy, this course will help you to better understand how it is important to motivate yourself and be more engaged in what you do.

The topics which have been designed will help you to be more conscious about your leadership skills and learn how to better motivate your teams.

Furthermore, productivity management is another aspect which you will learn during this five-day programme. This will help you bring about changes and be more performance- oriented in achieving organisational goals.

The course covers the following topics:

• Change Management
• Motivation
• Leadership for Frontline
• Delivery of E-Services
• Quality Management
• Productivity Management
• Communication & Customer Service

The objectives of the course are to enable you to:

• Understand how communication is important in organisations
• Understand why it is important to motivate self and others to reach organisational goals
• Define different leadership styles so as to adapt to change
• Encourage a dynamic environment for better performance
• Develop Quality Management principles

By the end of this course participants will be able to:

• Better understand how your communication skills affect you and people around you
• Understand what are your responsibilities in the organisation and how your leadership styles are important to motivate your teams
• Understand why you should adapt to change and overcome barriers to change
• Contribute in delivering excellent service to different stakeholders

The course aims to provide the you with the fundamental principles of communication, customer service and leadership in promoting employee engagement in the public sector. Incorporating practical sessions, group discussions and role plays this course will develop the versatility of the participants in delivering excellent service. 

Notional Learning Hours (100 hours = 10 credits)