Training Programme in Performance and Public Service Excellence for Middle Management - Batch 12

Course code: CASPE/4
Area of Competency: Organisational Excellence
Target Audience: Middle Management/Professionals
Duration: 5 full days

Click Here to register for this course

This course has been devised to provide you with a better understanding of your roles and how you contribute in the organisational structure. With the implementation of the Public Sector Business Transformation Strategy, this course will help you to better understand how it is important to motivate yourself and be more engaged in what you do.

The topics which have been designed will help you adopt the right techniques in terms of strategic planning, project management and policy making.

Furthermore, for change to happen in the public sector, it is important that everyone is involved and work towards developing competency tools and adopt the best practices.

The course covers the following topics:

• Economics for non-economists
• Strategic Planning
• Project Management
• Law making & Quality Management
• Strategic Competency Development & tools

The objectives of the course are to enable you to:

• Understand the principles of project management
• Understand the importance of strategic planning
• Define regulations, policies and procedures
• Understand the basic of economics and how this affect decision making
• Develop Quality Management principles

By the end of this course you will be able to:

• Develop a problem solving attitude
• Understand the importance of critical thinking
• Understand why scenario planning is important for successful organisations
• Apply quality management framework and process
• Better interpret regulations and other law making policies

The course aims to provide the you with the fundamental principles of project management, strategic competency and leadership in promoting employee engagement in the public sector. Incorporating practical sessions, group discussions and role plays this course will develop the versatility of the participants in delivering excellent service.

Notional Learning Hours (100 hours = 10 credits)

Testimonials